Return and Warranty Policies - Rochester Door Supplier

At Rochester Door Supplier, we take immense pride in delivering top-tier doors, frames, and hardware with an unwavering commitment to quality. We stand firmly behind our products, ensuring your absolute satisfaction. For any returns, inquiries about warranties, and to understand our detailed policies, our dedicated staff is ready to assist you. Feel free to reach out to us at (585) 626-9906.

Doors and Frames: Rochester Door Supplier maintains a stringent policy against accepting returns for material received as ordered, unless explicitly authorized. Custom, modified, or previously installed products are deemed non-returnable. Stock frames and doors may be eligible for return if unaltered. Kindly contact us for a Return Authorization (RGA) number before initiating the return process.

Missing or Incorrect Items: Report any discrepancies within the first 48 hours. Promptly get in touch with us to resolve any issues.

Changes and Cancellations: Alterations or cancellations must be reported within the initial 24 hours. Beyond this timeframe, approval is a prerequisite, and additional charges may apply. Order cancellations for custom or modified orders will incur charges at the full quoted price, excluding shipping.

Claims for Shortage or Damage: All claims must be lodged within ten (3) days of goods receipt.

Frames, Louvers, and Hardware: Returns for ordered material are not entertained unless authorized. Some products are crafted to order and, consequently, non-returnable. Rochester Door Supplier extends full refunds exclusively for products in their original packaging and in a resalable condition.

Locks, Cylinders, and Keyed Alike Hardware: Regrettably non-returnable or refundable.

Return Authorization: It is essential to contact us for a Return Authorization number before initiating any returns. Ensure the RA number is conspicuously displayed on the outer packaging.

Refunds: Refunds for returns are credited to the original payment method post a meticulous product inspection. Kindly allow a window of 5-7 days for this process. Products not meeting resalable conditions won't be eligible for credit.

To qualify for a return, the item(s) must meet the following conditions:

Resalable Condition: The item must be in a condition suitable for resale, free from damages or signs of wear.

Scratch and Defect-Free: The item must be free from scratches, defects, or any visible imperfections.

Installation Status: The item must not have been installed or used in any way.

Original Packaging: The item must be in the original manufacturer's box and packaging.

Completeness: The item must not be missing any pieces or components originally included.

These criteria ensure that returned items are in optimal condition for resale and adhere to our quality standards. We appreciate your understanding and cooperation.

Claims for Shortage or Damage: Report within the initial ten (5) days of receiving goods.

NO RETURNS WITHOUT PRIOR AUTHORIZATION.