Rochester Door Supplier: Terms & Conditions and Policies

• Payments & Deposits
• Lead Times
• Change Orders & Order Cancellations
• Returns
• Freight Damage
• Defective Products & Warranties
• Missing or Wrong Items Received
• Incorrect Prep/Specifications & Order Discrepancies
• Additional Terms Of Sale

By using the Rochester Door Supplier website, blog, mobile app, and/or products and services, you consent to the terms & conditions described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Rochester Door Supplier products and services you use.

Payments & Deposits: Full payment is required for all orders with estimated lead times of 7 workdays or less. All orders with estimated lead times exceeding 7 workdays require a 50% deposit, with the remaining balance due prior to shipping.

Lead Times: Due to the complexity and many custom options of the products we offer, lead times can vary from one order to the next. Rochester Door Supplier recommends scheduling delivery of your products at least one week in advance of your scheduled work start date. Please consult your Rochester Door Supplier representative or review the product page for estimated lead time information.

Change Orders & Order Cancellations: All order changes or cancellations must be reported within 24 hours. All change orders or cancellations requested after 24 hours are subject to the approval of Rochester Door Supplier and are based on the production schedule & logistics of each individual order. Rochester Door Supplier will accommodate all reasonable change order requests depending on the production status of the affected product. Additional charges may apply. Rochester Door Supplier reserves the right to reject any change order request submitted more than 24 hours after the original order was placed. Please contact your account representative or email Rochesterdoorsupplier@gmail.com for questions related to order changes & cancellations.

Returns: Rochester Door Supplier does not allow returns for any material sold & received as ordered. If you are unsure of the material you need for your project, please consult a licensed contractor or qualified professional before making a purchase. We will not, by any means, accept returns for custom, modified, prepped, pre-finished, or previously installed products that have been specially fabricated or altered whatsoever from their originally stocked, re-sellable condition. For information regarding freight damage, defective products, warranty services, or order discrepancies, please see below. For more information about our return policy, please contact Rochesterdoorsupplier@gmail.com.

Freight Damage: All packages should be opened and inspected in the presence of the driver. Any freight damage must be indicated on the bill of lading (carrier paperwork) and reported within 24 hours of receipt of goods. Freight damage claims will only be honored if damage is noted on the carrier bill of lading at the time of delivery. Indicate damage for any damaged products, pallets, packing material, plastic or metal banding, shrink wrap, do not stack cones, do not tip indicators, or in any instance you cannot confirm that all products are received in brand new condition. In the event a delivery driver will not allow you to inspect the material, please mark the shipment as damaged on the bill of lading. All freight damage should be marked on the carrier bill of lading and photographs of damaged components must be emailed to Rochesterdoorsupplier@gmail.com within 24 hours.

Defective Products & Warranties: Rochester Door Supplier processes warranty claims in accordance with the original manufacturer warranty of the product purchased. To report a defective product or warranty claim, please send photographs and a brief description to Rochesterdoorsupplier@gmail.com.

Missing or Wrong Items Received: Missing or incorrectly received items must be reported within 24 hours. It is the responsibility of the purchaser to ensure that all material received is inspected in a timely manner and that all missing or incorrectly received items are reported by email within 24 hours. Rochester Door Supplier will not honor any missing or incorrectly received item claims reported outside of the 24-hour period. Do not wait to report any missing or wrong items. If you receive errant items, contactRochesterdoorsupplier@gmail.com immediately.

Incorrect Prep/Specifications & Order Discrepancies: In the event you receive material that is not in accordance with your signed estimate/work order confirmation, please notify Rochesterdoorsupplier@gmail.com immediately. Do not attempt to modify or install any material. Modification or installation of incorrectly received material will render it non-returnable and void your claim. It is the responsibility of the purchaser to ensure that all material is thoroughly inspected before it is modified or installed. Order discrepancies must be reported by email with clear photographs and relevant details of the problem.

Additional Terms of Sale: Upon signature or electronic approval of your estimate/order confirmation, Rochester Door Supplier is authorized to fulfill your order as described in the estimate/order confirmation. Both a deposit payment and signed or electronically approved order confirmation must be received to consider an order placed. All orders are considered custom and may not be canceled or changed after 24 hours from the time the order is placed. The buyer accepts full financial responsibility for the total sale price of goods at the time of payment and agrees that after 24 hours the order may not be eligible for change or cancellation. Cancellation and change order eligibility and/or costs are to be determined solely at the discretion of Rochester Door Supplier. Any subsequent changes, if permitted, can affect the price and/or lead time. Rochester Door Supplier is not liable for any delays. Quoted lead times are only estimates. In the event of an abandoned, rejected, or unpaid order, the buyer is liable for 100% of the sale price plus any collection, storage, and/or return freight fees. Missing items must be reported within 24 hours. All deliveries are to be parking lot unloaded unless otherwise noted. Orders incurring freight damage must be signed for as “damaged” on the carrier paperwork and photos must be emailed to Rochesterdoorsupplier@gmail.com within 24 hours of receipt of goods. In no event shall the liability of Rochester Door Supplier exceed the price paid for the product. No credit terms will be given to any customer. All orders must be paid in full prior to shipping. The buyer agrees to pay all legal and collection costs for any default or delinquency in payments. Estimated prices are valid for 30 days but may change at any time without notice. The estimate/order confirmation document takes precedence over all previous communications including emailed or faxed material, any purchase order, submittal documents, and oral representations made. If a dispute shall arise with any order, the buyer consents to the personal jurisdiction of the courts sitting in Los Angeles County, California, with respect to all matters relating to this order and waives all rights to removal or consent to removal. Wrongfully claiming to be a responsible party authorized to execute an agreement with Rochester Door Supplier on behalf of another company or individual is a crime and subject to civil and criminal proceedings.

Last Updated: January 18, 2024